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101: Introduction to Debt Manager (AGO-006)101: Introduction to Debt Manager (AGO-006)

This 60-minute training is designed to provide a high-level overview of AGO’s Debt Manager system. The purpose of this course is to help users understand basic navigation, terminology, and commands within Debt Manager. This foundational course is a prerequisite for all supplemental courses.   

Estimated Length: 1 hour(s)

Lessons

Name View Schedule
Online Lesson1. 101: Introduction to Debt Manager -

Objectives

Upon completing this Web-Based Training the attendees should be able to:

  • Observe the vision and commitment to Debt Manager from the AGO Leadership Team.
  • Identify the core differences from the current collection environment and Debt Manager, to embrace the modern, adaptable collections system that enables AGO to collect more debt, improve efficiency, and ensure compliance with state and federal requirements.
  • Discover how to access Debt Manager from their workstations.
  • Identify general system navigation and flow, distinguish the system’s terminology, and recall how to utilize help and search features in the system.
  • Develop a basic comprehension of system modules, concepts, and actions.

Define the difference between Accounts and Debtors

Certificates
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